FAQ's
Welcome to the Expatina Love FAQ page! Below you’ll find answers to the most common questions about our brand, products, shipping, and community.
💖 About Expatina Love
Q: What is Expatina Love?
A: Expatina Love is a lifestyle brand and global movement created by Archie and Lhea to celebrate the unique love stories between expats and Filipinas. We share real experiences, offer relationship resources, and provide community-driven content that inspires and connects people around the world.
Q: Is Expatina Love just for couples?
A: Not at all! While we focus on love stories, our community welcomes singles, couples, families, and anyone interested in cross-cultural relationships and Filipino culture.
Q: Where are you based?
A: We are based in the beautiful island of Bohol, Philippines, but our community spans across the globe.
📦 Orders & Shipping
Q: Where do you ship?
A: We ship nationwide across the Philippines and internationally to select countries including the US, Canada, UK, Australia, and more.
🚚 Shipping Update for the Philippines 🇵🇭
We’re thrilled to launch Expatina Love merchandise worldwide! 🌍✨ However, at this time our products are being fulfilled through international print-on-demand partners. This means that shipping to the Philippines is currently higher than we’d like—sometimes up to three times the cost of other countries.
We know this isn’t ideal, and we sincerely appreciate your patience and understanding. 🙏 Please know that we are actively working to connect with a Philippines-based supplier so we can make Expatina Love products much more affordable and accessible for our community here at home.
💖 In the meantime, your support means the world to us. By purchasing now, you’re helping us grow and move closer to making local, affordable shipping a reality for everyone in the Philippines. Thank you for being part of the Expatina Love family!
Q: How long does shipping take?
A:
Philippines: 3–7 business days
International: 7–21 business days
Delays may occur during peak seasons or due to customs processing.
Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a tracking number via email so you can follow your package’s journey.
Q: Do you offer free shipping?
A: We occasionally offer free shipping promotions for orders over a specific amount. Watch for updates on our site or social media!
🛍️ Products & Store
Q: What kind of products do you sell?
A: Our shop includes lifestyle products, relationship guides, digital downloads, merchandise, and more—all designed to celebrate love, culture, and community.
Q: Are your products available digitally? COMING SOON
A: Yes! Many of our relationship tools, guides, and event materials are available as digital downloads for instant access.
Q: Do you offer gift options?
A: Absolutely! You can select gift wrapping at checkout and even include a personal message for your loved one.
👨👩👧 Community & YouTube
Q: How can I join the Expatina Love community?
A: Subscribe to our email list, follow us on social media, and stay tuned for meetups, online events, and Facebook group access.
Q: Can I share my love story with you?
A: We’d love that! Reach out to us via [your email/contact form] to submit your story for a chance to be featured on our site or social pages.
🧾 Returns & Refunds
Q: What if I receive a damaged or incorrect item?
A: Please contact us within 7 days of receiving your item, and we’ll make it right—either through a replacement or refund.